FAQs

What currency are products displayed in?

All prices on The Eighty Twenty Collection marketplace are displayed in Australian dollars (AUD). During checkout PayPal will convert AUD into local currency.

What payment methods do you accept?

Payment is currently via PayPal. PayPal provides customers with the option to pay using all major credit and debit cards.

What are the shipping costs?

The Eighty Twenty Collection marketplace brings you a range of products from a careful selection of different vendors. The marketplace honours the shipping costs defined by each vendor. All vendors ship Australia-wide and the vast majority also ship internationally. Shipping information can be viewed in all product descriptions during the shopping experience, and will be calculated at checkout.

How long will it take to receive my order?

The Eighty Twenty Collection marketplace brings you a range of products from a careful selection of different vendors. The turnaround time for your order will depend on the product/s you are purchasing. In the spirit of slow and sustainable fashion, some items are in fact made-to-order; made with love especially for you. Where this applies, the lead time is specified in the product descriptions during the shopping experience.

What is your returns policy?

The Eighty Twenty Collection marketplace brings you a range of products from a careful selection of different vendors. The marketplace honours the returns policy defined by each of the vendors. Information regarding returns, refunds and exchanges can be viewed in all product descriptions during the shopping experience.

Can I cancel or change my order?

Once an order has been confirmed you are unable to make changes or cancel the order. If you have made a mistake you are welcome to email info@eightytwentycollection.com and we will attempt to intercept the order. If this is not possible, on receipt of your order you will need to instigate the return process with the vendor.

What does ethical fashion mean at The Eighty Twenty Collection?

At The Eighty Twenty Collection we’re all about consuming less and with greater consciousness. We’re saying no to oversized wardrobes, no to over-consumerism and no to fast fashion.

Consuming less has many personal benefits (mental health, financial, time, value systems etc) but it’s also the way we can have a positive impact on the planet most quickly. We also celebrate brands that adopt an ethical philosophy. An ethical philosophy may be fair working conditions across the supply chain, use of organic fibres, preservation of artisan skills, small scale production or made-to-order, recycling, upcycling and/or animal cruelty free. In other words, we support designers and brands creating fashion that ‘gives back’ to people, communities and/or the environment.

Buy less  |  Choose quality  |  Go ethical

Do you have a phone number?

The Eighty Twenty Collection is an online marketplace and as such email is our primary mode of communication. Please contact info@eightytwentycollection.com and you will receive a response as soon as possible, and no longer than a 48 hour period.

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